Terms & Conditions

Achl.co.uk is a website operated by Accident Claim Helpline Limited.

ACHL is a trading name of Accident Claim Helpline Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; its registration is recorded on the website www.justic.gov.uk/claims-regulation (CRM 1372). Our VAT no is: 792014439.

Accident Claim Helpline Limited  is a private limited company, registered in England and Wales under Company number 04545150.
Our full terms and conditions are available on request from the following address:
Unit 1- Triangle House
Broomhill Road
SW18 4HX

Email: enquiries@achl.co.uk .

Disclaimer: This website contains lots of useful information and was accurate at the time of publication. However, everybody’s circumstances are different and as such whilst we are happy to act as a guide we always recommend you obtain more tailored advice from a regulated individual. We therefore disclaim all liability and responsibility arising from any reliance placed on such information by any visitor to our site or by anyone who may be informed of any of its contents.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or equity; and

2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the use, ability to use or the results of the use of our site, any websites linked to it and any materials posted on it including, without limitation, any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable,

But nothing in these terms and conditions affects our liability for death or personal injury arising from our negligence nor our liability for fraudulent misrepresentation nor any other liability which cannot be excluded or limited under applicable law.

By using our sites you indicate that you accept these Terms and Conditions of use and agree to abide by them. If you do not agree to these terms of use please refrain from using our site.

We process information about you in accordance with this Privacy Policy. By using our site you consent to such process and you warrant that all data provided by you is accurate.

We are committed to safeguarding the privacy of our website visitors; these Terms and Conditions set out how we will treat your personal information.

What information we collect

We may collect, store and use the following kinds of personal data:

1. information about your visits to and use of this website;

2. information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

3. Information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications and/or filling in forms on our site;

4. If you contact us, we may keep a record of that correspondence.

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. In addition to the uses identified elsewhere in this privacy policy, we may use your information to:

1. ensure content from our site is presented in the most effective manner for you and for your computer;

2. allow you to participate in interactive features of our service, when you choose to do so;

3. notify you about changes to our service;

4. improve your browsing experience by personalising the website

5. send information in compliance with GDPR - General Data Protection Regulation (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology

6. we do NOT forward your personal details to any organisation or third party without your written consent ; and

7. we may provide other companies with statistical information about our users – but this information will not be used to identify any individual user; We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you;

1. to any of our parent undertakings or subsidiary undertakings (as defined by section 1162 of the Companies Act 2006)

2. in the event that we sell or buy any business or assets in which case we may disclose your personal data to the prospective seller or buyer of such business assets;

3. to the extent that we are require to do so by law;

4. in connection with any legal proceedings or prospective legal proceedings; and

5. in order to establish, exercise of defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk) Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

Information we collect may be stored and processed in transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. If you are in the European Union, information which you provide may be transferred to countries (including the United States, Japan and other countries) which do not have data protection laws equivalent to those in force in the European Union. By submitting your data, you expressly agree to such transfers, storing or processing.

Security of your personal data

We will take responsible precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet, where you have been provided with a password, you are responsible for keeping your password confidential. We will not ask you for your password.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed £10.00). You may instruct us not to process your personal data for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal data for marketing purposes. You can also instruct us not to use your personal data for marketing purposes by email at any time.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites. Where our site contains link to other sites and resources provided by third parties these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them of for any loss or damage that may arise from your use of them.


The testimonials on this website have had names and pictures changed to protect the identity of the people involved.

Accessing our site

Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if, for any reason, our site is unavailable at any time for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.

Intellectual property rights

We are the owner or licensee of all the intellectual property rights in our site and in the material published on it. Those works are protected by the copyright laws and treaties around the world.

All such rights are reserved.

You may print off one copy, and you may download extracts, of any pages(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of the any site in breach of these terms and conditions, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from or related to a visit to our site although we retain the rights to bring proceedings against you for breach of these conditions in your country of residence of other relevant country. These terms and conditions are governed by English law.


If you have any questions about this privacy policy or our treatment of your personal data, please write to 

Accident Claim Helpline Limited,. Unit 1- Triangle House, Broomhill Road, London, SW18 4HX

or email to enquiries@achl.co.uk

When telephoning we will inform you that all calls are recorded and used for quality and monitoring purposes as well as regulatory compliance. Please inform us in the event you do not wish a call to be recorded at the outset of that call.

ACHL is a trading name of Accident Claim Helpline Limited. Registered in England and Wales. Company registration number: 04545150. Registered Office: Unit 1- Triangle House, Broomhill Road, London, SW18 4HX

. Regulated by the Claims Management Regulator in respect of regulated claims management activities; its registration is recorded on the website www.justice.gov.uk/claims-regulation

Cookie Policy

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information for the administration of this website, to improve the website’s usability, and for marketing purposes. We use cookies on this website. A cookie is a text file sent by a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you. Our advertisers may also send you cookies. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all Cookies” using the sliding selector) This may, however, have a negative impact on the usability of many websites, including this one. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you log into our site.

This site uses tracking/user analysis cookies to allow us to see how many people are visiting this site and uses third party services Google Analytics and Statcounter to do so.

You have the ability to accept or decline cookies using your web browser, but please be aware that it may negatively affect your experience of this site. For more information please visit www.allaboutcookies.org